FAQ

We stock three categories of vehicles:

  • Foreign Used — Imported vehicles previously owned and used abroad, typically from Japan or the UK.
  • Certified Used — Locally used vehicles that have gone through our inspection and quality check process.
  • Fresh Import — Brand new or nearly new vehicles imported directly, often with very low mileage.

Each listing clearly shows the category so you always know what you’re getting.

What is the difference between Foreign Used, Certified Used, and Fresh Import?

  • Foreign Used cars come directly from overseas markets (mostly Japan). They tend to have well-maintained service histories and come in at competitive prices, but they’re sold in right-hand drive configuration as imported.
  • Certified Used vehicles are locally sourced, have been inspected by our team, and meet a set quality standard before being listed. These are ideal if you want a car you can view and test drive immediately in Kenya.
  • Fresh Imports are vehicles shipped in with minimal use — sometimes dealer stock or near-new units. They offer the closest experience to buying new, at a fraction of the cost.

Head to our Inventory page and use the search and filter options to narrow down by make, model, condition, price range, and fuel type. You can also browse by category — Foreign Used, Certified Used, or Fresh Import — directly from the navigation menu.

Yes! If you have a specific make, model, year, or budget in mind and don’t see it in our current inventory, reach out to us via WhatsApp on +254 729 800446. We work with a network of showrooms and importers and can source vehicles on request.

The prices shown on our listings are the vehicle sale prices and do not include additional charges such as NTSA registration fees, logbook transfer fees, or insurance. We’ll give you a full cost breakdown before you commit to any purchase so there are no surprises.

Warranty terms vary depending on the vehicle’s condition category and the specific showroom it’s sourced from. Some Certified Used vehicles may come with a short-term mechanical warranty. Please ask our team about warranty options for any specific listing you’re interested in.

Our listed prices are competitive and reflect the current market, but we understand that every buyer has a budget. Feel free to reach out and have a conversation — we’re always willing to find a fair deal that works for both parties.

Contact Information
How do I contact MotorPlug Hub? You can reach us through any of the following:
Phone/WhatsApp+254 729 800446
E-mailadmin@motorplug.co.ke

Inspection & Test Drives

Absolutely. We strongly encourage physical inspection before purchase. Once you identify a car you’re interested in, contact us to schedule a viewing. You’ll be able to see the vehicle in person, check its condition, and ask any questions before making a decision.

Yes, we welcome third-party inspections. If you’d like to bring your own mechanic or have the vehicle assessed by an independent inspector before buying, we’re fully open to that. Transparency is important to us and we have nothing to hide.

Yes — you can schedule a test drive directly from any listing page on our website using the “Schedule a Test Drive” form, or simply reach out to us on WhatsApp at +254 729 800446 to arrange a convenient time.

Payment & Financing

We accept the following payment methods:

  • M-Pesa (paybill or direct transfer)
  • Bank transfer
  • Cash

All payment details will be shared with you at the point of purchase. We do not accept payments through unofficial channels — always confirm payment details directly with our team.

We do not offer in-house financing at this time, but we can point you in the right direction. Many of our buyers use car loan facilities from banks such as KCB, Equity, NCBA, and Co-operative Bank. We’re happy to assist you with the documentation a lender may require.

Yes, popular listings can move quickly. If you find a car you love, you can place a deposit to have it held for you while you finalize payment arrangements. The deposit amount and holding period will be agreed upon with our team at the time of reservation.

Delivery & Transfer

Yes, we can arrange delivery to various locations outside Nairobi at an additional transport cost. The exact fee depends on your location. Reach out to us with your county and we’ll give you a delivery quote.

Once full payment is confirmed, most buyers are able to drive off or receive their vehicle within 1 to 3 business days. Fresh imports or vehicles undergoing final preparation may take slightly longer — we’ll always give you a clear timeline upfront.

Yes. We guide you through the logbook transfer process and can assist with the necessary NTSA paperwork. Our goal is to make the ownership transition as smooth and hassle-free as possible for you.

Selling a Car

Yes! We help individuals sell their slightly used vehicles through our platform. Simply reach out to us via WhatsApp on +254 729 800446 with details and photos of your car. Our team will assess it and guide you through the next steps.

We accept vehicles that are in a reasonable, roadworthy condition. Every car goes through a comprehensive inspection before being listed on our platform. This helps us maintain quality standards and gives buyers confidence. Cars with major mechanical faults or accident damage may not qualify.

The time it takes depends on the make, model, price, and demand. Popular models like Toyota and Nissan tend to move faster. We actively market all listed vehicles through our website and social media channels to speed up the process.

Pricing is determined based on the car’s make, model, year, mileage, condition, and current market rates in Kenya. Our team will give you a fair valuation after inspecting the vehicle. We aim to get you the best possible price while keeping listings attractive to buyers.

Trust & Safety

We make every effort to list accurate mileage figures as provided by the showroom or importer. For foreign used vehicles, odometer readings are taken at the time of import. We recommend that buyers also have mileage independently confirmed during their pre-purchase inspection, especially for high-value vehicles.

We take quality seriously and encourage thorough inspection before purchase for this reason. If an issue arises shortly after purchase that was clearly pre-existing and undisclosed, please contact us immediately and we will do our best to work with you and the sourcing showroom to find a resolution. Specific terms will depend on the nature of the issue and the vehicle category.

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